Troubleshooting

When something has gone wrong and you need it fixed today.

Help Guide › Troubleshooting

A machine has gone offlineA structured way to work out why a smart vending machine has dropped offline, and how to fix most causes without a site visit.A product didn't dropWhy a vending machine takes payment without delivering, how to clear a jam safely, and how to stop the same lane failing repeatedly.The touchscreen is frozen or unresponsiveWhat to do when a vending machine's touchscreen is black, frozen, or not responding to touch, and how to tell a software problem from a hardware one.

Still stuck?

You get a named person, not a ticket queue. Max handles support directly and knows every machine we sell.

Call (480) 979-6477 Email support