JDV Help Guide

Everything you need to run a JDV machine, in one place — setup, getting online, payments, and the faults that actually happen.

Most read

Taking delivery and placing your machineGetting startedFirst-time startup checklistGetting startedConnecting your machine to Wi-FiGetting onlineConnecting your machine to cellular, and setting the APNGetting onlineAdding products and setting pricesRunning your machinesRestocking your machinesRunning your machines

Browse by topic

Getting started

Taking delivery, placing the machine and getting it earning.

  • Taking delivery and placing your machine
  • First-time startup checklist
  • Loading your first products
3 articles →

Getting online

Wi-Fi, cellular and keeping the machine talking to the platform.

  • Connecting your machine to Wi-Fi
  • Connecting your machine to cellular, and setting the APN
2 articles →

Running your machines

Products, pricing, restocking, promotions and staff access.

  • Adding products and setting prices
  • Restocking your machines
  • Setting up discounts and promotions
5 articles →

Payments

Card readers, cash handling, refunds and failed transactions.

  • Setting up and testing the card reader
  • Refunds and failed payments
2 articles →

Troubleshooting

When something has gone wrong and you need it fixed today.

  • A machine has gone offline
  • A product didn't drop
  • The touchscreen is frozen or unresponsive
3 articles →

Maintenance

Cleaning, upkeep and the small jobs that prevent big ones.

  • Routine cleaning and maintenance
1 article →

Still stuck?

You get a named person, not a ticket queue. Max handles support directly and knows every machine we sell.

Call (480) 979-6477 Email support